Frequently Asked Questions

Q. What’s the difference between a pre-order item and an in-stock item?
A. Pre-order items are processed when they are in stock, and in-stock items are processed within 1-3 business days of your order.

Q. A product that I want is out of stock. When will it be back in stock?
A. Unfortunately we do not have a predetermined schedule for restocking items. We will announce restocking of specific items through our social channels.

Q. Where can I find information about the in-stock date of a pre-order item?
A. Pre-order item shipping timelines are detailed in the product description. Please advise that the shipping timeline may be subject to change due to unforeseen circumstances.

Q. Can I make changes to my order or cancel it?

A. Please contact Please advise that pre-order items are not eligible for cancellation

Q. What credit card vendors do you accept?

A. We currently accept Visa, Mastercard, American Express, Discover, and JCB.

Q. When will my order ship?

A. Excluding pre-order items, most items are usually shipped after your order has been shipped, which typically takes 1-3 business days. Pre-order items are not available for shipping when your order is placed, and the timeline for shipping is detailed in the item description

Q. I got an order confirmation email but not a shipping confirmation email

A. Unless your order contains a pre-order item, you should receive a shipping confirmation email within a few business days. If there is a delay to your order as a result of an incomplete shipping address or billing related issues, you will be contacted by our customer service team.

Q. I got a shipping confirmation email but my order still hasn't arrived 
A. You have up to 60 Days from the date of shipment to submit a claim for a lost shipment to be considered for a refund or reshipment. Please note that we are not responsible for packages lost due to an incorrect shipping address being provided with your order. Shipping delays will occur if you provide an incorrect address at checkout. Please make sure that the address is provided in English.

Q. I received my order but there’s a defect with one of the items
A. Please contact